Privacy Policy

We collect information that you provide directly to us, including:

• Personal information (name, email, phone number, address) when you make a booking or inquiry

• Payment information (processed securely through third-party payment processors)

• Travel preferences and special requirements

• Communication records (emails, messages, feedback)

We use the information we collect to:

• Process and manage your bookings and reservations

• Communicate with you about your bookings, inquiries, and our services

• Send you important updates, confirmations, and notifications

• Improve our services and website experience

• Send marketing communications (with your consent)

• Respond to your questions and provide customer support

• Comply with legal obligations and protect our rights

• Prevent fraud and ensure security

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (payment processors, email services, etc.)

• With guides and partners involved in delivering your booked services

• When required by law or to protect our rights and safety

• In connection with a business transfer (merger, acquisition, etc.)

• With your explicit consent

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission

• Secure storage of personal information

• Regular security assessments and updates

• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access and receive a copy of your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Object to or restrict processing of your information

• Withdraw consent for marketing communications

• File a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided at the end of this policy.

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal obligations

• Resolve disputes and enforce our agreements

• Maintain records for accounting and tax purposes

When personal information is no longer needed, we will securely delete or anonymize it.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Provide personalized content and advertisements

• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last updated' date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@igatpurihills.com

Phone: +91 81046 09497

Address: Ashwin Nagar, behind Ashwin Hotel, Igatpuri 422403